Shipping policy

Regarding potential delivery delay due to the impact of COVID -19.

Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
For example, if you order a bag, it will need 5-7 business days of processing time and then 10-15 business days of shipping time if you select super saving shipping. Therefore, you can expect to receive it in 12-20 business days. And you can expect to receive it in 8-15 business days if you select expedited shipping (5-10 business days).
Please use the chart below to help gauge how long it will take to receive your order.

(*There is different processing time for different item. You can check the processing time from product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email.)
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries （especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.
We are excited to offer international shipping for most destinations of the world. The super savings option will take 7 to 30 business days and the faster delivery will take 2 to 5 business days with extra 3 to 5 business days of processing time for every order . If you have any further questions, please contact our customer services at service@cutedogsx.com